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← Words, the Family WayChapter 34. Meetings and Paper

Part Four. Talk Within the Family · Chapter 34. Meetings and Paper

Meetings and Paper

Sonny Black once cut Tony Rossi out of a deal and told Donnie that from now on business would go through him alone. And he explained his rule: he always met one on one, because with three of you it was already a criminal conspiracy. He added, as Pistone tells it, that he knew plenty of guys who’d been put away for five or ten years for talking too much.

Legally, Sonny was wrong: it takes only two to conspire. And Donnie, the man he was meeting one on one, was an FBI agent. But the discipline itself is worth taking. The fewer people in the room, the fewer witnesses, the more precise the conversation, and the less each man plays to the gallery.

A Meeting Is a Tool

You hold a meeting when you can’t do without one. Not out of habit, and not because “we haven’t got together in a while”. Every meeting should have one purpose, and everyone should know it before they sit down.

The Don kept his meetings short. Never longer than lunch. If you hadn’t agreed by the end of lunch, it meant somebody wasn’t ready, and you had to meet again when he was. Important matters he settled in person, at the table, not on the phone and not by notes. Not in an office, but wherever suited the other man: in a restaurant kitchen, in a hotel storeroom. People talk more honestly on their own turf.

Gambetta gives an amusing detail about the Sicilian “commissions”, where the heads of the families met. There was a rule that you came unarmed. Gambetta observes that the rule itself tells you the risk of violence was there. You can judge a meeting by its rules too. If phones are banned from a meeting, things will be said there that mustn’t get out. If a lawyer always has to be invited, somebody is getting ready for court.

Check the Place

A request for a meeting is already a message. Saviano describes an episode from a Neapolitan clan war. The breakaway leaders asked, through a go-between, for a meeting with the boss himself, face to face. The boss’s son, Cosimo Di Lauro, formally agreed. But he sent neither his underlings nor an official representative of the family. His brothers went to look over the meeting place, alone, with no escort, driving past at moderate speed. They noted the escape routes and the lookouts and reported to Cosimo in person. He realised it was an ambush. “The requested meeting was a trap,” Saviano writes.

In an office, an ambush looks different. You’re invited “just for a chat”, and there’s someone sitting there nobody told you about. An agenda sent an hour beforehand. A meeting set for Friday evening, when everyone’s gone home. Before you go, find out: who’ll be there, what it’s about, why now. And let someone you trust find it out, not the person who invited you.

The Code That Gives You Away

Now about paper. In 1909 the American detective Petrosino was killed in Palermo. The police rounded up more than a hundred suspects, among them a man of Morello’s, Carlo Costantino. Mike Dash tells how two of his telegrams came to light. The first, addressed to “Giuseppe Morello, New York”, was sent the day after Costantino arrived in Sicily. It was so unlike ordinary telegrams, apparently because it was in code, that the post-office clerk sent a copy to his superiors. The text, as Dash gives it, ran something like: I Lo Baido work Fontana. Morello’s equally cryptic reply was found in Costantino’s pocket: why, it asked, should he cut off his moustache?

What it meant is still unknown. But the code did the main thing: it drew attention. A paper that stands out from the others gives away its sender by the mere fact of it. And a reply you carry in your pocket will be found at the first search.

What to Write Down

I think if anything is worth trusting to paper, it’s accounts: figures are hard to remember, easy to mix up and can’t be passed on by hint. Everything else is better kept in your head. Pistone didn’t trust paper even with that. In all six years of the operation, he writes, he never made a single note about his plans or his actions. He could be checked at any moment, and it would have been stupid to carry evidence around. He reported by word of mouth, over the phone.

In an office you can’t write nothing down: that in itself looks suspicious. But you can write little, and you should. Write down what word of mouth won’t carry: figures, deadlines, sums, who promised what. Don’t write down anything you’d be ashamed to hear read out loud. Opinions about people, jokes about clients, irritation with the boss: not on paper. And not in a letter. A letter is paper that walks round town by itself.

The Don wrote down the three Monday numbers: how many kilograms of linen had come in, how many items had come back with a complaint, how much was left in the Family’s funds. Everything else he remembered or asked about. He burned the drafts of his letters in the kitchen stove. Not because there was anything secret in them. But because paper, he told me once, has one property: it lives longer than you remember what you wrote on it.

The Bottom Line

Meet when you can’t do without it, and check who’ll be there and why before you go.

And from the other side, read other people’s meetings and papers. A meeting’s rules tell you what it’s afraid of. A code tells you there’s something to hide. A man who writes everything down may one day show his notes to someone other than you. And a man who writes nothing down may one day say he never promised anything.

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Words, the Family Way

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    Part One. How to Listen

    Chapter 1. What He Walks In With

    1. What He Walks In With

    Chapter 2. Match the Work, Not the Gestures

    1. Match the Work, Not the Gestures

    Chapter 3. One of Us

    1. One of Us

    Chapter 4. What the Talker Is Afraid Of

    1. What the Talker Is Afraid Of

    Chapter 5. Basic Training

    1. Basic Training

    Chapter 6. Words and Hands

    1. Words and Hands

    Chapter 7. The Suit Gets You in the Door

    1. The Suit Gets You in the Door

    Chapter 8. How the Other Man Thinks

    1. How the Other Man Thinks

    Chapter 9. The Price of Praise

    1. The Price of Praise

    Chapter 10. Other People's Values

    1. Other People’s Values

    Chapter 11. How to Ruin a First Meeting

    1. How to Ruin a First Meeting

    Chapter 12. Trust as a Skeleton Key

    1. Trust as a Skeleton Key
    2. Code of Honour

    Part Two. What People Want

    Chapter 13. Why People Pay

    1. Why People Pay

    Chapter 14. Feeling Before Figures

    1. Feeling Before Figures

    Chapter 15. A Vocabulary of Feelings

    1. A Vocabulary of Feelings

    Chapter 16. How to Stir a Feeling

    1. How to Stir a Feeling

    Chapter 17. Selling with Feeling

    1. Selling with Feeling
    2. Code of Honour

    Part Three. How People Say Yes

    Chapter 18. The Pain and the Fix

    1. The Pain and the Fix

    Chapter 19. The Ladder of Attention

    1. The Ladder of Attention

    Chapter 20. How to Show the Goods

    1. How to Show the Goods

    Chapter 21. Selling on a Name

    1. Selling on a Name

    Chapter 22. The First Tin

    1. The First Tin

    Chapter 23. A Fair Deal

    1. A Fair Deal

    Chapter 24. A Picture with No Next Step

    1. A Picture with No Next Step

    Chapter 25. Small Change

    1. Small Change

    Chapter 26. Free Admission

    1. Free Admission

    Chapter 27. The Frame Decides

    1. The Frame Decides

    Chapter 28. What He Believes

    1. What He Believes

    Chapter 29. Who He Thinks He Is

    1. Who He Thinks He Is

    Chapter 30. How Minds Change

    1. How Minds Change

    Chapter 31. Other People's Thoughts in Your Head

    1. Other People’s Thoughts in Your Head
    2. Code of Honour

    Part Four. Talk Within the Family

    Chapter 32. How to Talk to Your Capo

    1. How to Talk to Your Capo

    Chapter 33. How to Give an Order

    1. How to Give an Order

    Chapter 34. Meetings and Paper

    1. Meetings and Paper

    Chapter 35. How to Spot a Liar

    1. How to Spot a Liar

    Chapter 36. What Not to Say Out Loud

    1. What Not to Say Out Loud
    2. Code of Honour

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