
Part One. How to Listen · Chapter 12. Trust as a Skeleton Key
Code of Honour
- Before you talk business, find out whether the man came to save his skin or to get work done.
- A warm send-off after a hard deal is a reason to reread the paper in the morning.
- Any monkey can copy gestures. Only a man who’s understood the business can ask the right question.
- Where you don’t know, keep quiet. Honest silence holds up better than an invented story.
- “I can’t steal cars” is safer than lying that you can.
- The right to ask is bought over years.
- Every time you open your mouth, you’re spending your sponsor’s word.
- To lift a man’s fear, tell him who’ll be beside him, and when.
- An admission of fear gets discussed after you’ve left the room.
- A week on the front counter teaches more than a year of speeches.
- The hand is offered by the man who’ll answer for it.
- A friendly hand where there was no friendship is a frisk.
- For a laundryman, a fresh collar, not an expensive watch.
- A suit can be bought in a day. Look at what can’t.
- Talk about his eight in the morning, not about your starch.
- A thought dropped in passing will come back to you as your own.
- Praise that goes over the boss’s head is recruitment.
- Praise one man, and remember the ones you didn’t.
- Language chosen to please proves nothing. The figures underneath it do.
- A question too many kills an acquaintance more surely than rudeness.
- Lend your signature as a sponsor only for a man you’re ready to pay for.
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